Terms & Condition of Sale
Deposits: Deposits (25%) are required for all special orders and items sold off the floor. Deposit payments can be made with a credit card (3% fee), debit card, check, cash or ACH transfers. Any items shipped directly from the manufacturer to the customer must be paid in full at the point of purchase and cannot be cancelled.
Final Payments: Once we receive the merchandise & prior to it being shipped, you will receive a call to pay the remaining balance. We do not accept credit or debit cards for balance payments. Balances can be paid by Certified Check, Money Order or ACH transfers. NC residents can pay by personal check. Once payment has been received, the merchandise will be released for shipment. Please mail payments to: High Point Furniture Sales 2035 Brentwood St. High Point, NC 27263.
Cancellations: Special orders that have gone into production by the factory cannot be changed, altered, or CANCELLED unless approved by the factory. Once the product has gone into production no refunds will be given. If for any reason the order or any pieces in the order are cancelled a store credit will be issued. THERE ARE NO REFUNDS.
As the customer you are responsible for the accuracy of your order with respect to style numbers, finish, and fabric choices. Errors in arithmetic are subject to correction. In the event you do not approve, we reserve the right to cancel the sale. Special orders vary in lead times from each manufacturer. We cannot guarantee or be held responsible for manufacturer shipping delays.
As the customer you are responsible for ensuring merchandise will fit through doorways, stairways, corridors, elevators and any other obstacles. Merchandise cannot be returned due to it not “fitting” in a room, going up stairways, etc. NO RETURNS & NO REFUNDS due to it not fitting or going up stairs. It is the customer's responsibility to provide professional help to move an item that is either too large or too heavy for more than two delivery men to handle. No discounts will be given off the delivery fee if the piece has to be left in another room of the house due t this.
Delivery Rates: Deliveries made by our 3rd party delivery companies are calculated using their rate charts. Delivery charges are due at the time of delivery by money order or certified check made payable to the delivery company. Deliveries made by HPFS trucks are part of the total sales order. Delivery rates are subject to change.
All merchandise must be inspected thoroughly at the time of delivery. Any damages or defects must be noted in detail on the delivery documents and those items must be refused. (Please retain a copy). If damage is noticed at time of delivery and the piece is not refused and left in the home, HPFS and the 3rd party delivery company will deny the claim. All refused merchandise will be brought back, inspected and either repaired or replaced per factory standards.
Warranties: Manufacturers do not warranty or guarantee the durability, wearing quality and fastness of color of fabrics, vinyl or leathers. “Puddling or Wrinkling” in the seats of leather furniture is not considered a defect by any manufacturer. It is considered a natural condition of the leather. Color and grain variations in wood, leather, stone or marble and the like are considered “natural flaws” and enhance the value of your furniture. We cannot ensure the matching of related pieces or various finishes on the same piece.
Except for a manufacturer’s warranty, (Usually One Year) there are no warranties expressed or implied by HPFS.